Vetruly, Inc. Terms of Service

2. User Accounts

To use the Platform, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You are responsible for safeguarding your password and for all activities that occur under your account. Vetruly reserves the right to suspend or terminate your account if any information provided is found to be inaccurate, not current, or incomplete, or for any other violation of these Terms.

3. User Conduct

All users of the Vetruly Platform agree to the following standards of conduct:

• Respectful Communication: You must communicate with other users in a kind, clear, and professional manner. Offensive, discriminatory, or threatening language is strictly prohibited.
• Platform Integrity: You agree not to solicit or engage in off-platform transactions for services discovered through Vetruly. All care must be booked and paid for through the Platform to ensure transparency and protection for all parties.
• Anti-Fraud: You agree not to misrepresent your identity, manipulate reviews, falsify bookings, circumvent platform fees, or attempt unauthorized access to any part of the Platform.

Vetruly reserves the right to investigate any suspected violations and take appropriate action, including warnings, account suspension, or permanent removal from the Platform, as outlined in Section 9.

4. Provider Qualifications and Responsibilities

• Providers represent and warrant that they are, and will remain, licensed in good standing and qualified to offer veterinary services in the jurisdiction(s) where they provide services.
• Providers are solely responsible for maintaining their own professional liability insurance coverage at levels appropriate for their practice.
• Providers agree to conduct themselves professionally, ethically, and in compliance with all applicable laws and regulations in all interactions with Clients and their pets.

5. Payment Terms

• For Clients: You agree to pay the fees for services provided by a Provider at the rates displayed on the Platform. You authorize Vetruly and its third-party payment processor to charge your selected payment method for these fees.
• For Providers: You authorize Vetruly to act as your collection agent to collect fees from Clients on your behalf.
• Service Fee: Vetruly deducts a service fee from each transaction as compensation for providing the Platform. This fee will be disclosed to Providers.
• Cancellations and Refunds: Cancellation and refund requests are subject to the cancellation policy selected by the Provider and displayed on the booking page at the time of the transaction. Vetruly is not responsible for issuing refunds; however, we may facilitate dispute resolution between users in accordance with Section 7.

6. Disclaimers and Limitations of Liability

• Verification Disclaimer: Vetruly performs verification checks on Provider credentials at the time of their onboarding. However, we do not have an ongoing duty to monitor any Provider's licensure status and disclaim any responsibility for the accuracy or currency of a Provider's credentials.
• No Endorsement: Vetruly does not endorse any particular Client or Provider. Any reviews or ratings on the Platform are user-generated content and do not constitute an endorsement by Vetruly.
• "AS IS" Service: THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VETRULY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETRULY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF YOUR USE OF THE PLATFORM OR ANY SERVICES PROCURED THROUGH THE PLATFORM. IN NO EVENT SHALL VETRULY'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100.00) OR (B) THE TOTAL SERVICE FEES RETAINED BY VETRULY FROM YOUR TRANSACTIONS IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

7. Indemnification

You agree to release, defend, indemnify, and hold Vetruly and its officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your access to or use of the Platform, (ii) your violation of these Terms, or (iii) your interaction with any other user or the services you provide or receive.

8. Dispute Resolution and Arbitration

• User Disputes: Any disputes between a Client and a Provider should first be addressed directly between the parties. Vetruly is not obligated to mediate or intervene but may do so at its sole discretion to facilitate a resolution.
• Binding Arbitration: You agree that any dispute or claim relating in any way to your use of the Platform will be resolved by binding arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
• Governing Law: These Terms and any action related thereto will be governed by the laws of the State of Delaware without regard to its conflict of laws provisions.

9. Intellectual Property

The Platform and all its original content, features, and functionality are and will remain the exclusive property of Vetruly, Inc. and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vetruly.

10. Termination and Enforcement

You may deactivate your account at any time by contacting us. We reserve the right to suspend or terminate your account and access to the Platform, at our sole discretion, without notice or liability, for conduct that we believe violates these Terms or is harmful to other users of the Platform, us, or third parties. Enforcement actions for violations may include warnings, temporary or permanent account suspension, removal from the platform, and/or legal action, if applicable.

11. Privacy and Data Use

Our collection and use of personal information in connection with your access to and use of the Platform is described in our Privacy Policy.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any material changes take effect by posting the new Terms on the Platform or by sending you an email. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, in whole or in part, you must stop using the Platform and can request to deactivate your account by contacting us.

13. Contact and Support

For any questions regarding these Terms or to report any concerns, including unsafe pet environments, harassment, misconduct, or platform misuse, please contact us at: contact@vetruly.com. Our team investigates all reports and takes action to keep our community safe.

14. Additional Terms for Providers (Independent Contractor Agreement)

Last Updated: June 26, 2025

This section of the Terms of Service constitutes your Independent Contractor Agreement (“Agreement”) and is entered into between you (“Provider,” “you,” or “your”) and Vetruly, Inc. (“Vetruly,” “we,” or “us”). It governs your use of the Vetruly platform to offer pet care and veterinary support services.

15. Additional Terms for Pet Owners

Last Updated: July 4, 2025

This section outlines additional terms and responsibilities applicable to you as a Pet Owner using the Vetruly Platform.